FAQ - Frequently Asked Questions

Voluntary Exchange Program Van Tyre

Uniroyal MS PLUS 77 205/60 R 16 92 H

How do I check whether the tyres on vehicle are affected?

Please check the tyre brand (Uniroyal), product line, size and DOT serial number of your tyres. The affected tyre size is 205/60 R 16 92 H. The affected article description  and DOT serial numbers are as follows:

Article description

DOT serial numbers

Uniroyal MS PLUS 77 205/60 R 16 92 H

6GXW DDBR 4118

The last four digits of the DOT serial numbers indicate the production period (week/year). Tyres produced in 4118 (41st week of 2018) are covered by this voluntary exchange program. No other tyre sizes, production periods or product lines are affected.

What do I have to do if I have affected tyres?

Affected tyres will be replaced by the tyre dealer where you have purchased the tyres. In case of questions, please visit our page https://www.uniroyal-tyres.com/car/tyre-guide for more information or contact the local organizations named on the website for details.

What about tires subject to the exchange and bought in another country than Germany, the Netherlands and France?

If you feel uncertain that your tires could be potential affected as well, contact your local tire dealer so they can check your tires. Affected tires will also be exchanged if purchased in other countries. The same conditions apply as for the exchange in the three countries.

When will this exchange program start and for how long will it run?

Our voluntary exchange program started on November 29th 2018. We have informed the national authorities and are in touch with our dealers to implement the program. The program will run for an indefinite period so that tires can also be exchanged at a later date (see also item “Costs”). Nevertheless, we strongly recommend that you check all of your tires before you use your vehicle again. The tires concerned must be exchanged as soon as possible.

What costs do I probably have to incur?

Uniroyal will credit the full purchase price of the replacement tire (including costs for mounting, balancing etc. if applicable) for all exchanges made until 31.05.2019.

After 31.05.2019, the compensation will base on the currently valid version of the Uniroyal warranty regulation.

Why are you having these tyres replaced?

Due to the use of a not specified tread compound material, the tires could potentially have a tread separation. This could result in tread material loss with possible negative effect on vehicle handling. To date, Uniroyal has not received any reports of accidents or injuries in connection with this condition. The exchange program is being initiated voluntarily to avoid any potential risk to vehicle drivers and other road-users. The affected tires were delivered to customers in Germany, the Netherlands and France.

What measures will you be taking to address the condition?

The incorrect tread material was removed out of the production process immediately upon its discovery. All Uniroyal MS PLUS 77 tires of this and other sizes manufactured outside production week 4118 contain the correct material.

What about the safety of other Uniroyal tyres?

The Uniroyal brand stands for high quality tires. Uniroyal tires are developed and produced according to the highest quality standards. The safety of our customers is always our top priority. The findings mentioned above are restricted to the specific article, size and production period. 

Have there already been any accidents?

No, we are not aware of any accidents or personal injuries.

What do I do if I have further questions about the program?

We have compiled further information including your local contacts on the internet page: https://www.uniroyal-tyres.com/car/tyre-guide. Please contact your local partner for further questions.

Uniroyal. A brand of Continental.*